FAQ's

Do you ship worldwide?

At this moment I only ship within the UK. Unfortunately due to the new GPSR I am also unable to ship to Northern Ireland

How do I order?

At this current time I am not accepting orders via my website. If you wish to order please reach out via the contact page and we can discuss your requirements and process your order. I can accept Paypal or card payments.

How do I know my ring size?

Having your finger measured by a Jeweller is the best option to get the right ring size. I do sell ashes collection packs with ring sizers but I can also advise you where to buy them should you not wish to purchase the pack. I will not accept ring sizes measured with string or tape as they are extremally inaccurate, It is important to get your ring size right as I cannot be held responsible for a wrong ring size. If you are local to me I am willing for people to make an appointment and I can measure you myself.

How do I get my inclusions ( Ashes, hair or fur ) to you?

Once an order has been placed I will explain the safest way to send your inclusions to me. I do offer an Ashes collection pack (at a small cost) which includes everything you need to send your inclusions to me. These can include a ring sizer if needed. I ask for a small teaspoon of ashes and a small snippet of hair/fur for items of Jewellery. For larger items I may require more but this will be discussed on ordering. Any inclusions not used in your item will be returned back to you.

I do offer an appointment service where your inclusions can be dropped off and your finished gifts collected from my address. This will save on cost and also prevent your inclusions/ jewellery having to travel in the post. I am based in Westhoughton, Bolton.

What are your items made of?

My jewellery is made from .925 Sterling silver or 9ct Gold unless stated. I do offer band rings in other materials such as Titanium, Tungsten, Ceramic and Stainless Steel but these will be labelled as such. All .925 sterling silver Jewellery weighing over 7.78g and ALL 9ct Gold jewellery is hallmarked at the Assay Office. 

I only use the very best in resins for my jewellery and gifts that has been tested by me for durability. However care instructions must be followed to ensure your jewellery or gift is kept in as best condition as possible,

How are my inclusions stored?

Once received all inclusions are stored in a sealed bag with your order details and setting until needed. Once I am ready to make your item they are only removed in a safe and sterile environment and only your order will be made at that time. No inclusions are discarded and I treat your loved one with the utmost care and dignity.

What colours can I have?

I have hundreds of available colours. Once we start to discuss your order I can send you example colours for you to make your decision. Please note that colours may vary depending on the style of setting and also depending on the device that you are using to view.

What can I have encased?

The main items I use in my gifts are ashes, hair or fur. I am however able to encase other sentimental items such as sand, some flowers, and clothing etc..

Please note that ashes differ in appearance. Whilst the majority of ashes are white but they can vary in colour to black. If I receive your ashes and they are darker than expected I will contact you prior to making your item to discuss how we should proceed.

Light hair/fur can also go transparent in resin. It is important to note that this may mean it is not visible to the naked eye. If I feel that this might be the case with your inclusion I am happy to make a small tester so that we can see how the hair will react prior to making your item. You can then choose whether you wish to proceed if the hair is not visible. Most clients are still happy to encase the hair whether it can be seen or not.

How long will my item take to make?

Please see the announcement bar at the top of the home page for current timescales. Please note that most gold is made to order and can take approximately 10 weeks to arrive with me. This also takes into consideration the time taken for the hallmarking process. Larger gifts may take longer than my current timescales. I will discuss with you should your gift be expected to take longer than stated.

What will my jewellery come with?

All Jewellery comes in branded gift packaging with a cleaning cloth and care instructions. All sterling silver and titanium pendants come with a choice of chains. Gold pendants are provided without chains but I can source them if required at extra cost. All my jewellery packaging is the very best and has been tested by the manufacturer for anti tarnishing.

Your inclusions will be respectfully returned in a branded gift pouch.

How will I get my order back?

Postage back to you is at the customers cost. I do not include postage in the cost of the jewellery as I do get a lot of clients who prefer to drop off and collect and it saves them having to pay for postage that is not required. I send all items 24hr tracked delivery or special delivery if requested.

How should I care for my Jewellery and Resin Gifts?

Please see Resin care for how to look after your Jewellery or gifts